TERMS & CONDITIONS

Regulation

Our pharmacist Clare Moses (2046301) is an independent prescriber and is regulated by the GPhC (General Pharmaceutical Council)

Information Governance and Security

We care about your privacy, and you will find further detail about how we keep this information secure in our Privacy Notice.

Pricing and Payment

Up to date pricing for consultation, diagnosis and medical prescriptions are set out on the website. A portion of this is for the medical services provided by QRPMS and a portion is for the medical treatment provided by Lows Pharmacy.

All prices are inclusive of VAT and there are no hidden charges.

If despite best efforts some of our services are incorrectly priced, we are under no obligation to provide the service at the incorrect (lower) price.

You are responsible for providing valid payment details and if these are not present or expired or invalid, we will attempt to contact you. If we are unable to get updated information, we reserve the right not to deliver the medication to you.

We will only take payment after a commitment to provide treatment has been agreed.

Cancellation Policy

If you wish to cancel the order you can do so up to the point where you have received a notification of shipping email, or the medication has been collected at the pharmacy. After this point all sales are final.

To cancel your order, you will need to contact us by reaching out to our customer service team at info@qrpms.co.uk.

Postage and Delivery

Up to date information on this is available on the website and we offer a click and collect within 24 hours Monday – Friday (subject to stock availability) or a postage option via Royal Mail.

Please note somebody will need to be available to accept the delivery. If nobody is home, then delivery will not be possible. Items that require refrigeration are your responsibility and you must ensure this is done. If no one is available to receive the item, it will no longer be usable, and we will be unable to offer a refund.

Returns and Refunds

When you correctly cancel your order, you will not be charged for any services not provided.

We are unfortunately unable to accept return of medicines.

Complaints Procedure

Complaints can be submitted in writing to info@qrpms.co.uk.

Third Party Rights

Right to vary T&C's

We may change our terms and conditions at any time by amending this page. Please read every time you use our service, so you are aware of these changes. As it is the most up to date terms that apply when ordering from us.

Some of the provisions contained in these terms of use may be superseded by provisions or notices elsewhere on our website.